Frequently Asked Questions
What is the warranty on my grill/smoker?
Your unit is covered for 1 year from the date of purchase for any parts that keep the unit functioning as long as proof of purchase can be provided. The exterior paint is guaranteed to be free of defect for 90 days. This guarantee does not cover rust which could appear after repeated use or exposure to weather.
Can your products be converted to natural gas and do you sell a conversion kit?
Our units CANNOT be converted to natural gas. Our units are tested and designed to operate on LP gas and our company does not do any testing with natural gas, therefore we do not sell a natural gas conversion kit nor recommend the use of natural gas with our products.
Are replacements parts available to order online?
Due to the number of parts our products have and the extensive list of models we manufacture, we are unable to list them for online purchase. Please contact Customer Service at 1-866-475-5180 from 8:00 a.m. to 5:00 p.m. M-F, eastern standard time.
My smoker is running too hot, how can I reduce the temperature to below 250 degrees?
Our smokers are designed to operate between 200-350 degrees. If you are in this range your smoker is functioning as it should. These temperatures will vary for each smoking session based on the ambient temperature outside and the amount of food you are smoking.