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Instruction Manuals


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We are here to help. The best way to reach us is by completing the form below.

Where can I purchase a Smoke Hollow product?

Check out our retailer page.

What should I clean my cooking grids with?

Porcelain coated cooking grids can be cleaned with a brass brush and stainless-steel cooking grids should be cleaned with soap and water and a soft cloth.

Do I need charcoal in my firebox?

We suggest a wood fire with a nest of charcoal on top with woodchips set in the middle.

My unit keeps producing black soot and getting on my food, why and how can I fix it?

If you are experiencing this issue you may notice that you have a large yellow flame from your burner, if you see this then your burner may not be getting enough air. Your flame should be 80% blue and 20% yellow. To adjust the air flow, turn the small metal cap located at the end of your burner tube that is located directly behind your control panel.

The flame goes out a few minutes after lighting my unit or sometimes I am unable to adjust the flame from high to low.

Our regulators have a pressure safety mechanism built into them and when the unit experiences this issue it usually means the safety mechanism has been triggered and produces low flow. To reset your safety mechanism, turn the unit OFF and detach your tank from your unit and allow it to sit detached for 5 full minutes. After 5 minutes reattach your unit to the tank but do NOT turn the valve on your tank on full, only turn it a quarter to halfway on and then light your smoker. After your unit is lit you may increase the gas on your tank to full ON.

What are your covers made of?

Our grill covers are made from black canvas with a PVC lining and the smoker covers are made of black vinyl and pressed cotton. Covers are not warranted due to exposure to various weather conditions. We recommend using a cover to protect your product from dust and debris.

What is the warranty on my grill/smoker?

Your unit is covered for 1 year from the date of purchase for any parts that keep the unit functioning as long as proof of purchase can be provided. The exterior paint is guaranteed to be free of defect for 90 days. This guarantee does not cover rust which could appear after repeated use or exposure to weather.

Can your products be converted to natural gas and do you sell a conversion kit?

Our units CANNOT be converted to natural gas. Our units are tested and designed to operate on LP gas and our company does not do any testing with natural gas, therefore we do not sell a natural gas conversion kit nor recommend the use of natural gas with our products.

Are replacements parts available to order online?

Due to the number of parts our products have and the extensive list of models we manufacture, we are unable to list them for online purchase. Please contact Customer Service at 1-866-475-5180 from 8:00 a.m. to 5:00 p.m. M-F, eastern standard time.

My smoker is running too hot, how can I reduce the temperature to below 250 degrees?

Our smokers are designed to operate between 200-350 degrees. If you are in this range your smoker is functioning as it should. These temperatures will vary for each smoking session based on the ambient temperature outside and the amount of food you are smoking.

How do I get the wood chips to produce smoke when using my electric smoker?

We recomment that you preheat your smoker oh HIGH with your wood chops placed close to or directly above the heating element with no water or food. Once wood chips begin to smoke, adjust the temperature to the desired cooking setting then add food and water.

How should I season my unit and at what temperature for how long?

Curing your smoker will rid the unit of oil produced in the manufacturing process. First, make sure the water pan is in place without water in it. Set smoker temperature to 275F and allow the unit to run for three hours. During the last 45 minutes, add 1/2 cup of wood chips in the wood chip loader to complete the pre-seasoning process. Power off the smoker and allow it to cool completely.

What wood flavors should I use when smoking food?

This depends on personal preference and may require trying a few different flavors to determine what you like best. Three popular choices are Hickory, Mesquite and Apple.

Can I use an extenstion cord and if so, how long?

Yes, extension cords can be used so long as they are no more than 10 feet long and must be between a 12-16 gauge.

What is the best way to store my smoker?

Units should be stored in a covered area where they are not subjected to the outdoor elements.

My electric smoker is not heating.

Models: 3016DEW & 3616DEW:

1. Power on the unit, make certain the ambient temperature reading is within 10 degrees of the outdoor temperature.

2. Press the temperature button, press the up arrow over and over, as holding it down can cause a disconnect once the desired temperature is reached, press temperature again, to lock it in.

3. Press the time button, adjust the hours you require, press time, adjust the minutes required (TIP: Adding minutes is always suggested so that step is not missed) Press time again to lock it all in.

4. If this does not do the trick, further troubleshooting is needed please call in at 866-475-5180

D4015:

1. Power on the unit from the control panel, making certain the ambient temperature is within 10 degrees of the outdoor temperature

2. Press the “Hot Smoke” button

3. Press temperature adjust the temperature pressing the up arrow over and over, as holding it down can cause a disconnect, once the temperature is reached, press temperature again, to lock it in

4. Press the time button, adjust the hours you require, press time, adjust the minutes required (TIP: Adding minutes is always suggested so that step is not missed) Press time again to lock the time

5. Press “Hot Smoke” again and the heating light should illuminate

Please note: the Bluetooth feature has been discontinued so usage of the app for your time and temperature setting can cause the unit to glitch and not allow time and temperature settings to lock in.

If these steps do not do the trick, further troubleshooting is needed please call in at 866-475-5180

Why is my Bluetooth app not working?

The Bluetooth feature has been discontinued and usage of the app may cause disconnect between the unit and your phone. For best results, delete the application and use the control panel on the main unit.

I am new to cooking with pellets, how do they work?

Please check out our video for the feature and basic use of our pellet grill! https://vimeo.com/masterbuilt/review/326650233/5b651d554c

I am not getting smoke, what do I do?

Avoid use of an extension cord, if the extension cord is a must, make certain it is graded for outdoor appliance usage, not just outdoor usage. The best case, next to directly to an outlet, is a cord no longer than 15 feet, 3 prong, 12 gauge. Chips can go stale, they will scorch but will not ash, in this case chips can be washed in soapy water and dried or replaced. Brand new chips can be stale. Open air flow will assist the wood to ignite. Water should be approximately a cup and less, as that can over saturate your chips, raising their ignition temperature.

I live outside the US, where can I get parts from?

Please check with your retailer or distributor for parts assistance.

Having trouble getting my sear burner to light. Any tips?

Turn your gas on and wait 20 seconds allowing the gas to build up before striking the ignition button.

Why is my stainless steel tabletop grill so hot?

These units are specifically manufactured to be used with 1lb propane bottles and attaching an aftermarket hose, to move to a full size tank, will cause the unit to not attain gas pressure. Always ensure you are only using the 1 lb propane bottles for this particular unit.

Why is my stainless steel tabletop grill so hot?

High temperatures are normal. The temperature range is 500-755F.

How do I intall the "L" shaped tube on the hose?

Check the L shaped bar, it should be secured by a 1 inch brass fitting to the top of the sear burner valve.

In the event this is not the case: To install the black “L” shaped tube on the hose:

1. Remove the sear burner valve, per step 28 in the manual

2. Remove the brass fitting, atop the valve

3. Lay the black L shaped tube across the valve, aligning the hole of atop the valve and in the L tube

4. Reattach the brass fitting over the tube, tightening in place

5. Perform a leak test, per page 26 in the manual,if no bubbling present reinstall valve on unit.

If not contact customer service at 866-475-5180

Can I seal my grill?

No, we do not recommend any aftermarket modifications. Modifications of any kind made to our grills will automatically void out the waranty.

What is the best way to store my grill?

Units should be stored in a covered area where they are not subjected to the outdoor elements.

I would love a cover, what is available?

Please check out our online accessories https://www.smoke-hollow.com/collections/accessories or look for a retailer near you https://www.smoke-hollow.com/pages/retailers